Refund policy · Last updated 31 August 2026
A fourteen-day request window with clear digital-research boundaries.
This policy explains how to request a refund and when delivered files or commenced custom research affect eligibility.
14-day, 100% refund request window
You may request a full refund within 14 calendar days of purchase by emailing contact@signalatlas.vip. We may invite feedback so we can understand the issue. Mandatory consumer rights remain unaffected.
How to request a refund
Include the order number, purchaser email, product name and a short explanation. We may request reasonable information needed to identify the transaction or delivery issue.
Eligibility and reasonable limits
A request is normally eligible when made within 14 days and the paid custom research or final digital deliverable has not been substantially completed or supplied with consent. One refund request applies to the relevant purchase. Team or multiple-product eligibility is assessed against actual access, completed work and products used. Promotional purchases are refunded at the amount actually paid.
Processing time
Approved refunds are sent through the original payment method where possible. The payment provider normally needs five to seven business days, though the final timing is outside SignalAtlas control.
After a refund
Access to refunded files, private workspaces, support and licences ends when a refund is approved. The customer must stop using and remove refunded deliverables except where applicable law provides otherwise.
Abuse and exclusions
Refunds may be refused where there is credible fraud, account or credential sharing, repeated refund abuse, abusive chargeback conduct, material policy breach, a request outside the window or fully completed custom work supplied with consent, subject always to mandatory law.
Technical or service exceptions
If a file is inaccessible, content was materially reduced, a technical problem prevents delivery or the platform closes access, contact us so the team can replace, repair or fairly refund the affected purchase.
Payment disputes and contact
Please contact us directly before opening a payment dispute so the team can review delivery, access and order records. Send requests to contact@signalatlas.vip.